Returns

Food safety and returns

MEWA products are food. Once a pack has left our care we cannot know how it has been stored, so returns are handled with food safety in mind and differently from other kinds of goods.

Return eligibility for sealed and opened packs to be confirmed

When we accept a return

We want you to be happy with every pack. We will look at a return or replacement when:

• the product arrived damaged,
• the wrong product was delivered,
• an item was missing from your order, or
• the product does not match its description.

Return window and any conditions to be confirmed

How to request one

Contact us with your order number, the product concerned and, where relevant, a photograph. We will reply with the next step, which may be a replacement, a refund or a collection of the item.

Return address and collection process to be confirmed

Exchanges

If you would prefer a different product from the collection, tell us when you get in touch and we will let you know whether an exchange is possible for your order.

Exchange policy to be confirmed

Refunds, where they apply, are described in our Refund policy.

Last updated: Date to be confirmed