Customer support
How can we help?
Everything you might need after placing an order, and a few answers to the questions we are asked most often.
Shipping
How and where we deliver, and what to expect once an order is on its way.
Returns
What to do if something is not right with your order.
Refund policy
How refunds are handled, in plain language.
Track your order
Follow your parcel from our door to yours.
Contact us
Write to us about anything at all. A real person replies.
My account
Your orders, addresses and details in one place.
Frequently asked
Good questions
How should I store my dry fruits?
Reseal the pack after every serving and keep it in a cool, dry place away from direct sunlight. Our storage guide has a little more detail.
Are the packs resealable?
Yes. Every MEWA product comes in a resealable 200 g pack, so each serving can be as good as the first.
Do you supply businesses?
We do. Retailers, distributors, corporate gifting teams, HoReCa and online marketplaces can reach us through the wholesale page.
Where can I find the batch number?
The batch number and best-before date are printed on the pack. Please keep the pack to hand if you need to contact us about a product.
How do I track my order?
Once shipping is live you will be able to follow your parcel on the track order page using the details from your order confirmation.
How do I contact you?
The quickest way is the form on our contact page. Our hours: Mon–Sat, 10:00–18:00 IST
Still stuck?
Write to us